FAQ & Support
Frequently Asked Questions
🔊 Bluetooth Pairing
How do I connect my Drowsie speaker?
1. Press and hold the button for 3 seconds until LED flashes blue.
2. Open Settings > Bluetooth on your phone.
3. Tap "Sweet Dreams" to connect.
4. Open the Drowsie Sleep Club app and play!
Audio playing from phone speaker, not Drowsie?
Check Settings > Bluetooth > "Sweet Dreams" says Connected. The app auto-pauses if Bluetooth disconnects to protect your partner.
Speaker won’t pair?
Turn it off and on again. Make sure it’s charged. Hold the button for 3+ seconds. Still stuck? Email info@drowsie.com.
💳 Sleep Club Subscription
What does Sleep Club include?
Full access to 200+ sleep sounds, guided meditations, sleep stories, tinnitus relief, sound mixer, and EQ controls. New subscribers also get a FREE Drowsie pillow speaker shipped to their door.
How much does it cost?
$69/year — that’s less than 19¢ per night for better sleep.
How do I cancel?
Open the app → Profile → Manage Subscription. This opens your Apple or Google subscription settings where you can cancel anytime. You keep access until your billing period ends.
I paid but the app still shows the paywall.
Go to Profile → Restore Purchase. If that doesn’t work, wait a few minutes — sometimes there’s a short sync delay. Still stuck? Email info@drowsie.com with your receipt.
Can I get a refund?
Refunds are handled by Apple (iOS) or Google (Android) through their stores. Contact their support with your receipt.
🎵 App Features
Does the app work without a Drowsie speaker?
Yes! Use it with any Bluetooth speaker, headphones, or your phone’s built-in speaker.
Will audio keep playing when I lock my phone?
Yes. Background audio stays on so you can lock your screen and drift off.
What is the sleep timer?
Set a timer and audio gradually fades out. Your preference saves automatically — set it once, it applies every night.
🔇 Tinnitus Relief
How does tinnitus relief work?
The app generates masking sounds calibrated to your tinnitus frequency, reducing perceived loudness and helping you fall asleep. Note: This is not a medical treatment. Consult your doctor for persistent tinnitus.
📧 Contact Us
Email: info@drowsie.com
We typically respond within 24 hours.