drowsie
Drowsie support
We read every message.
Usually reply within 24 hours, Australian time.
Open the Drowsie app
The fastest way to reach us — your message arrives with your app version, Drowsie’s firmware, and device details auto-attached so we can diagnose without going back and forth.
Me Help & FAQ Contact us
No app yet?
Pre-purchase question, order question, anything at all — use the form below and it lands with a real person.
Common questions
My Drowsie won’t pair
Unplug it, then turn it off: press the button 3 times quickly (before its first update, hold it for about 2 seconds instead). Then press and hold the button for 3 seconds and let go to turn it back on, keep it next to your phone, and follow the steps in the Drowsie app. Still stuck? Email hello@drowsie.com and we’ll sort it out.
I just got my Drowsie — how do I start Sleep Club?
Your included year starts when you pair Drowsie in the app. No codes to type.
I own a Drowsie V1 or V2 — how do I get the app for free?
Visit drowsie.com/upgrade with the email you used at checkout — you’ll get a one-time code that activates your free year.
How do I cancel my subscription?
Open the app, go to Me, then Manage Subscription. That opens your Apple or Google subscription settings, where you can cancel anytime. You keep access until the end of your billing period.
Bought on our website? Sign in at members.drowsie.com and choose Manage billing to cancel, or just email hello@drowsie.com and we’ll do it for you.
I want to delete my account
In the Drowsie app: Me → Account → Delete account (under Danger Zone). Your account, sleep data and Drowsie link are deleted straight away. Your subscription is billed by Apple or Google, so cancel it there too (or at members.drowsie.com if you bought on our website).
Sounds stop playing overnight
That’s the design: Drowsie fades your sound out once you’ve settled, and plays again as you start to wake. Want it to play all night? In the app: Me → Drowsie speaker → Battery & power → turn on Background music mode.
Warranty
Every Drowsie carries a 1-year warranty from purchase date. If yours stops working, email us with your order number and a description — we’ll arrange a replacement.
Send us a message
Drowsie — built in Melbourne, Australia.
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